Shep Hyken hit the bestseller list with his first book, The Cult of the Customer (Wiley, 4/09). For his second already-bestselling book, The Amazement Revolution (Greenleaf Book Group, 4/11), he needed some outside editorial assistance in the form of a line edit and copyedit on the manuscript, then a round of proofreading before going to press. The Writer’s Ally delivered. The end result is a powerful and accessible manifesto about Shep’s approach to amazing customer service.
In a tough, competitive, and price-sensitive economy, customer service is one of the most essential tools to separate your business from the competition. In this sequel to the Wall Street Journal bestselling book The Cult of the Customer, Shep Hyken shares seven powerful strategies that any organization can implement to create greater customer and employee loyalty. As evidence that these strategies work, Hyken shares more than fifty examples of role-model companies who understand that customer service isn’t just a department, but a philosophy that affects every member of an organization. These examples, each insightfully dissected by the author, provide dozens of lessons that can and should be implemented immediately—by any organization, large or small.
Corporate and industry clients from all over the world have tapped into the expertise of Shep Hyken. His client list is a who’s who in the business world. As an author and speaker, Shep is known for his simple and direct strategies that help his clients build successful, customer-focused organizations. The Writer’s Ally was thrilled to be able to contribute to this game-changing project and we wish Shep all the success in the world!